Recently, I got involved with a requirement to build a Salesforce CRM roadmap for a client. Here is the context of this requirement The client will be implementing Salesforce for the first time The client needs a lot of education about Salesforce CRM and the Force.com platform The client has
Enterprise stakeholders often complaint about user adoption for CRM applications. There are many scenarios where a CRM application is built but the usage/adoption is nil. This can be due to many reasons: Application is built in a silo. End user feedback is not incorporated Poor data quality– At the time
Let me start by explaining the meaning of expression “Angry Young Man”. The expression comes from Bollywood (India’s Hollywood). One of the legendary Indian Bollywood Superstar acted in a film made in early 1970’s. The film was about ills prevailing in the society and it’s about how a young cop
On a CRM implementation, if you are asked to make a presentation on Salesforce Shield- Platform Encryption features then this can be it. Salesforce Shield has three pillars- Platform Encryption, Event Monitoring and Field Audit Trail. This blog deals with Platform Encryption. Key Points- Agenda Activation of Shield Key Management
A lot of people ask me – What is it that a Solution or an Application architect does on an implementation over and above the roles like Technical Lead, Admin, Business analyst, Developer. My answer is that in addition to designing and testing a solution the most important function of
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