Let me start by explaining the meaning of expression “Angry Young Man”. The expression comes from Bollywood (India’s Hollywood). One of the legendary Indian Bollywood Superstar acted in a film made in early 1970’s. The film was about ills prevailing in the society and it’s about how a young cop
On a CRM implementation, if you are asked to make a presentation on Salesforce Shield- Platform Encryption features then this can be it. Salesforce Shield has three pillars- Platform Encryption, Event Monitoring and Field Audit Trail. This blog deals with Platform Encryption. Key Points- Agenda Activation of Shield Key Management
This writeup will deal with customer definition process on greenfield CRM implementations. Future state customer definition is one of the foundational pillars of CRM transformation programs. Customer definition is a very broad and multi-dimensional exercise. Customer definition can happen at multiple levels in an enterprise and at each level it
A lot of people ask me – What is it that a Solution or an Application architect does on an implementation over and above the roles like Technical Lead, Admin, Business analyst, Developer. My answer is that in addition to designing and testing a solution the most important function of
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